I am looking for professional customer tech support executive

Job Summary:
We are seeking a Professional Customer Tech Support Executive to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical assistance and support to our customers, ensuring their satisfaction and enhancing their overall experience with our products and services.

Responsibilities:

Provide technical support and assistance to customers via phone, email, chat, and other communication channels.
Troubleshoot technical issues related to our products and services, including software applications, hardware devices, and network configurations.
Diagnose and resolve technical problems in a timely and efficient manner, escalating complex issues to higher-level support teams when necessary.
Guide customers through troubleshooting steps and provide clear and concise instructions to help them resolve their technical issues independently.
Document customer interactions, including issues reported and solutions provided, in our CRM system for future reference and analysis.
Collaborate with cross-functional teams, including product development and engineering, to identify and resolve recurring technical issues and improve product usability.
Stay up-to-date with product updates, new features, and industry trends to effectively support customers and provide accurate information.
Participate in ongoing training and professional development opportunities to enhance technical knowledge and customer service skills.
Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience in a technical support role, preferably in a software or technology company.
Strong technical aptitude and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
Excellent communication and interpersonal skills, with the ability to interact professionally with customers of all technical levels.
Proficiency in using help desk software and CRM systems to manage customer interactions and support tickets.
Ability to work independently and as part of a team in a fast-paced environment, with a strong focus on customer satisfaction and problem resolution.
Flexibility to work non-standard hours, including evenings, weekends, and holidays, as needed to support customer needs.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) a plus.